Webster Bank
on 1180 E Main St in Torrington, CT

Laurie Palumbo added information

 
Good morning,
I am in your database,but wanted to send my resume once again for review. I would like nothing better than to work for your company, and feel I am qualified,energetic, excellent multi tasker, and the woman you may be looking for for part to full time work. Please take my resume and background into consideration for employment.

I hope to hear from you soon!
Laurie Palumbo
860-309-5855 
 
Hello!
 
The following resume is sent with the hope that you may have an opening within your organization for a person with my qualifications.
 
As highlighted in my resume, I was most recently employed at Seitz LLC in Torrington, CT as a
Customer Service Rep, responsible for about 50 accounts, 7 being in the top 10 for Revenue for the company.
Some of my duties included, but were not limited to entering all sales orders for my customers,
Heavy email contact with my Buyers, Daily spreadsheet work, Bookings and Sales Reports, Open Order reports, working closely with Engineering and Document Control to ensure we had the correct revision levels, deviations, pricing and items for each customer.
 
Prior to Seitz, LLC, I was employed at Union Flooring Installations in Waterbury, CT as an Office Assistant.
My duties included, but were not limited to assisting with Payroll, working Union Dues Spreadsheets, Building and Maintaining an Employee Database, and keeping all Job Books current. I also typed up all Job Proposals and Change Orders.
 
I believe I possess the kind of qualifications that would enable me to make a significant contribution to the future growth and success of your organization.
I have demonstrated the ability to work well with other people, believing in the “Team” philosophy, am a quick learner and have many years of multi- tasking in my job history. I am also proactive and able to work on my own as well.
 
Thank you for your time and consideration. I look forward to hearing from you!
 
Sincerely,
Laurie Palumbo
Laurie Palumbo
 
 
 
Laurie Palumbo
119 Sunny Lane, #I-1
Torrington, CT 06790
C: 860.309.5855
Email:LPalumbo9759@yahoo.com
 
Objective: To secure a position in a professional environment contributing my knowledge and skills to the success of your organization.
 
Skills & Qualifications:
*Extensive background in Customer Service and Sales
*All areas of Accounts Receivable and Collections
*Excel trained and certified
*Self Starter/Multi Tasker
*Extensive knowledge in Microsoft Word, Excel, some Quickbooks, Mainframe Database, Outlook Express, Internet Explorer, Netscape Navigator, IQMS System
 
Professional Experience:
Dec. 2009-July 2014/Customer Service Rep
Seitz LLC, Torrington, CT
 
*Entered Sales Orders, including blanket PO’s, Kanban Releases, checking revision levels, pricing, item description accuracy, Lead Times.
*Heavy computer work, constant interaction with my customers, including 7 of the top 10 Companies we did business with.
* Working and creating various spreadsheets, Daily Bookings Report, credits, rebills, expedite requests
*Price quotes, interaction with Salesmen and Engineering as needed.
 
April 2008-Jan. 2009/Office Assistant
Union Flooring Installations, LLC, Waterbury, CT
 
*Created and maintained Employee Database for all Union and Non Union Workers.
*Assisted in Payroll Journal Entry
*Maintained all Job Books
*Typed all Proposals and Change Orders to prospective customers, submitting and verifying as well.
*Assisted in Union dues Spreadsheets, filing, phone work with employees and booking hotels when needed for out of town work.
*Various other office duties.
 
July 2007-Sept. 2007/Customer Service Rep
Lincare, West Hartford, CT
 
*Processed Daily Delivery Tickets for billing purposes.
*Worked Delivery Routes for Oxygen and Medical Equipment Deliveries
*Entered new Set Ups, which included Insurance verifications, Diagnosis Codes, Plans of Treatment and Prescription verifications with Doctors
*Sleep Study Set Ups
*Heavy phone and computer work
2004-2007/Billing Administrator
Companions and Homemakers, Farmington, CT
 
*Posting of all Daily Receivables, both State and Private customers
*Responsible for reconciliation and Daily Deposit
*Reviewed Client Agreements and State Service Orders for Accuracy, keeping information current.
*Created spreadsheets for Data Analysis
*Helped implement Credit Card Payment option to customers, thus decreasing the amount of collection calls and back payments.  
*Printed all invoice manually, stuffed and mailed once each week, including both State and Private Customers
 
1993-2004/ Various Positions Held
Executive Greetings, New Hartford, CT
 
Positions Held:
 
2002-2004 Drop Ship Editor
*Processed Documents required for Production and fulfillment of customer Orders.
*Verified for order accuracy, helped with initial order entry and provided backup to Telephone Sales as needed.
2001-2002 Marketing Assistant
*Assisted in the Marketing of new products
*Consulted with Vendors
*Created Sales Spreadsheets for a newly acquired Company’s Catalog to demonstrate revenue
*Assisted with Web Page Development
2000-2001 Supervisor of Ad Specialty Dept.
*Assisted Upper Mgmt with the many daily challenges of the running and reorganization of a newly acquired Catalog/Company
*Trained and supervised 15 Sales Reps  on taking phone orders.
*Helped develop new procedures for Product Returns between two facilities
*Advised on the development of a new Invoicing System
1995-2000 Order entry Specialist
*Assisted with support training of Seasonal  Employees, concentrating on the art of upselling to bring in more revenue for the company
*Entered, phone, fax and email orders, being recognized for speed and accuracy
*Recognized for volume and accuracy of work
1993-1995 Telephone Sales Operator
*Entered and Processed Incoming phone orders
*Responsible for assessing customer needs
*Earned Rep of the Month several times for my ability to upsell my customers and increase revenue
 
Education:
 
Akron University, Akron, Ohio
 
 
 
 
 
 
References:
 
Aubrey Christiano
55 Whiting Ave, Torrington, CT  06790
860.201.7387
 
 
Kathleen O’Shaugnessy
300 Fairlawn Dr., Torrington, CT 06790
860.482.2662
 
Karen Petruzella
27 Stafford Ave., Bristol, CT 06040​
860.877.3338
 
Rick Clark
119 Sunny Lane
Torrington, CT 06790
860.309.6911
 
Letters of Recommendation available upon request!!